Tri-City Medical Center has served San Diego County’s coastal communities of Carlsbad, Oceanside and Vista, as well as the surrounding region for more than 60 years and is one of the largest employers in North San Diego County. Tri-City is administered by the Tri-City Healthcare District, a California Hospital District. As a full-service acute care public hospital with over 500 physicians practicing in over 60 specialties, Tri-City is vital to the well-being of our community and serves as a healthcare safety net for many of our citizens. The hospital has received a Gold Seal of Approval® from the Joint Commission showcasing a commitment to safe and effective patient care for the residents of the community. 

Tri-City Medical Center prides itself on being the home to leading orthopedic, spine and cardiovascular health services while also specializing in world-class robotic surgery, cancer and emergency care. Tri-City’s Emergency Department is there for your loved ones in their time of need and is highly regarded for our heart attack and stroke treatment programs. When minutes matter Tri-City is your source for quality compassionate care close to home. Tri-City partners with over 90 local non-profit and community organizations as part of our COASTAL Commitment initiative. Together we are helping tackle some of our communities’ pressing health and social needs.

Position Summary:

This position serves as a liaison between Tri-City Medical Center, patients, physicians, and the community. Provides assistance and resolution to patients regarding lost property, complaints and service recovery. Facilitates the release of deceased patients and follow county process for deceased patient data.

Major Position Responsibilities:

The position characteristics reflect the most important duties, responsibilities and competencies considered necessary to perform the essential functions of the job in a fully competent manner. They should not be considered as a detailed description of all the work requirements of the position. The characteristics of the position and standards of performance may be changed by TCMC with or without prior notice based on the needs of the organization.

• Maintains a safe, clean working environment, including unit based safety and infection control requirements.
• Provides efficient and effective support for healthcare providers, patients and their families, serving as a liaison between hospital patients, visitors, hospital professionals and physicians.
• Serves as primary contact for patients and caregivers regarding lost property; take report, attempt to locate and resolve per hospital policy.
• Facilitate the release for deceased patients following hospital policy and procedure. Communicating with family or designee regarding mortuary arrangements. Working with doctors, coroners and the state to register deaths within the required reporting time-frame.
• Enter data into computer or tracking systems.
• Uses sound judgement and forwards risk and quality issues as appropriate.
• Assists with training staff as requested to include decedent affairs, customer service and patient valuables and belongings.
• Participates with the patient experience nursing initiatives and assists with service recovery.
• Assists with administrative supervisor duties.
• Ability to pronounce patients if requested.
• Performs other duties as assigned.

Qualifications:

• Minimum four (4) years’ experience in the acute patient care setting in a hospital or healthcare environment, required.
• Knowledge of medical terminology, required.
• Excellent customer service skills, empathy and problem solving, required.
• Intermediate computer skills, required.
• Strong organizational skills and attention to detail required.
• Possesses the ability to communicate with all levels in the organization, required.

Education:

• Graduation from an accredited school of registered nursing.

Licenses:

• Current California Registered Nurse license, required.

Certification:

• Current BLS required upon hire; American Heart Association Healthcare Provider. 
• ACLS within 90 days of hire or transfer, required; American Heart Association Healthcare Provider.
• NVCI within 90 days of hire or transfer, required.