Tri-City Medical Center has served San Diego County’s coastal communities of Carlsbad, Oceanside and Vista, as well as the surrounding region for more than 60 years and is one of the largest employers in North San Diego County. Tri-City is administered by the Tri-City Healthcare District, a California Hospital District. As a full-service acute care public hospital with over 500 physicians practicing in over 60 specialties, Tri-City is vital to the well-being of our community and serves as a healthcare safety net for many of our citizens. The hospital has received a Gold Seal of Approval® from the Joint Commission showcasing a commitment to safe and effective patient care for the residents of the community. 

Tri-City Medical Center prides itself on being the home to leading orthopedic, spine and cardiovascular health services while also specializing in world-class robotic surgery, cancer and emergency care. Tri-City’s Emergency Department is there for your loved ones in their time of need and is highly regarded for our heart attack and stroke treatment programs. When minutes matter Tri-City is your source for quality compassionate care close to home. Tri-City partners with over 90 local non-profit and community organizations as part of our COASTAL Commitment initiative. Together we are helping tackle some of our communities’ pressing health and social needs.

Position Summary:

This position is responsible for accurately scheduling patient appointments in an efficient and timely manner, and for providing outstanding customer service.

Major Position Responsibilities:

The position characteristics reflect the most important duties, responsibilities and competencies considered necessary to perform the essential functions of the job in a fully competent manner. They should not be considered as a detailed description of all the work requirements of the position. The characteristics of the position and standards of performance may be changed by TCMC with or without prior notice based on the needs of the organization.

• Maintains a safe, clean working environment, including unit based safety and infection control requirements.
• Responsible for accurately and timely scheduling patient appointments with the appropriate information obtained.
• Answers telephone calls and routine inquires.
• Processes and documents all calls through the computer system per policy and procedure.
• Obtains accurate information from the physician/office/patient or institution in order to schedule appointments appropriately.
• Communicates information in a clear and concise and professional manner at all times.
• Meets internal and external customer service expectations.  
• Promotes departmental and clinic continuous quality and performance improvement.
• Process patient charts/medical records in preparation for clinic/Telemedicine visits (OP Forensics).

Qualifications:

• Minimum of Two (2) years’ experience scheduling appointments in a medical clinic environment or hospital, preferred.
• Experience with computer systems required, including web based applications and Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint, required.
• Excellent, professional and interpersonal skills and the ability to interact well with diverse groups of people, required.
• Knowledge of basic medical terminology, preferred.
• Maintains utmost confidentiality, required.
• Cerner computer charting, preferred.

Education: 

• High school diploma or GED, required.

Each new hire candidate who is offered employment must pass a physical evaluation, urine drug screen and pre-employment background checks before starting work. 

*Salary/Hourly wage range for this position is posted.  Actual pay will be determined based on verified experience as well as internal equity.

TCHD is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with a disability.