Tri-City Medical Center has served San Diego County’s coastal communities of Carlsbad, Oceanside and Vista, as well as the surrounding region for more than 60 years and is one of the largest employers in North San Diego County. Tri-City is administered by the Tri-City Healthcare District, a California Hospital District. As a full-service acute care public hospital with over 500 physicians practicing in over 60 specialties, Tri-City is vital to the well-being of our community and serves as a healthcare safety net for many of our citizens. The hospital has received a Gold Seal of Approval® from the Joint Commission showcasing a commitment to safe and effective patient care for the residents of the community. 

Tri-City Medical Center prides itself on being the home to leading orthopedic, spine and cardiovascular health services while also specializing in world-class robotic surgery, cancer and emergency care. Tri-City’s Emergency Department is there for your loved ones in their time of need and is highly regarded for our heart attack and stroke treatment programs. When minutes matter Tri-City is your source for quality compassionate care close to home. Tri-City partners with over 90 local non-profit and community organizations as part of our COASTAL Commitment initiative. Together we are helping tackle some of our communities’ pressing health and social needs.

Position Summary:

In partnership with management, the Medical Assistant Lead is responsible for effective patient and work flow at the site. The Medical Lead is a working leader who is proficient in front office duties including financial processes as well as possesses knowledge of back office tasks and flow at the sites. The position oversees the staff to ensure procedures and tasks are completed correctly and to TCMC standards with specific focus on patient flow and customer service.

Major Position Responsibilities:

The position characteristics reflect the most important duties, responsibilities and competencies considered necessary to perform the essential functions of the job in a fully competent manner. They should not be considered as a detailed description of all the work requirements of the position. The characteristics of the position and standards of performance may be changed by TCMC with or without prior notice based on the needs of the organization.

• Maintains a safe, clean working environment, including unit based safety and infection control requirements.
• Responsible for overall clinic supervision to include but not limited to: training, and ensuring that the site meets annual operational and budget goals.
• Supervises staff including scheduling, monitoring time and attendance while also being responsible for task functions.
• Oversees staff to ensure procedures and tasks are completed correctly and in accordance with TCMC standards with specific focus on customer service and patient flow.
• Demonstrates the ability to provide a high level of customer service and to work with patients  while maintaining confidentiality at all times.
• Collects vital signs and patient history, collects specimens and performs basic laboratory tests, as directed by physician in addition to other clinical tasks as needed.
• Coordinates patient care as directed by physicians, and following company standards and policies as needed.
• Records patient care documentation in the medical record accurately and in a timely manner.
• Assist with setup and cleanup of office procedures; equipment sterilization; medication administration; accurate documentation in electronic health record and medical supply inventory management as needed.
• Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections, removing sutures, changing dressing on wounds as needed.
• Operate electrocardiogram (EKG) or other equipment to administer routine diagnostic tests as needed.
• Explain treatment procedures, medications, diets, or physicians’ instructions to patients as needed.
• Contact medical facilities or departments to schedule patients for tests or admission.
• Responsible for accurately and timely scheduling patient appointments with the appropriate information obtained.
• Interviews patient or patients’ representative to obtain necessary personal, financial, and demographic information as needed.
• Prepares patient record and inputs into computer. Obtains all pertinent signatures, insurance information, and financial data to protect the clinic’s financial reimbursement.
• Answers telephone calls and routine inquires.
• Collects and applies co-payments, deductibles, and other payments as needed. Balances daily payment sheets.
• Processes and documents all calls through the computer system per policy and procedure.
• Communicates information in a clear and concise and professional manner at all times.
• Meets internal and external customer service expectations.
• Promotes departmental and clinic continuous quality and performance improvement.
• Adheres to all medical practice policies and procedures.

Qualifications:

• Minimum of 1 year lead or supervisory experience, required.
• Minimum of 2 years healthcare experience, required. Healthcare clinic, preferred.
• Demonstrated excellent ability to lead and motivate a team and successfully hold them accountable.
• Experience with computer systems required, including web based applications and Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint, preferred.
• Excellent, professional and interpersonal skills and the ability to interact well with diverse groups of people, required.
• Maintains utmost confidentiality, required.
• Knowledge of medical procedures and basic medical terminology, required.
• Experience with electronic health records required.
• Excellent communication skills, required. 
• Proven superb interpersonal skills to effectively communicate and approach customers, employees, physicians and management in a tactful manner.
• Proven ability to assess and manage work flow using sound judgment and problem solving skills to identify areas for improvement and implement change.
• Established success in maintaining composure when confronted with fast-paced and stressful situations.

Education:

•  High School diploma or GED, required.

Certification:

• Current Medical Assistant or C.N.A certification required or obtained within 6 months of hire or transfer.

Each new hire candidate who is offered employment must pass a physical evaluation, urine drug screen and pre-employment background checks before starting work. 

*Salary/Hourly wage range for this position is posted.  Actual pay will be determined based on verified experience as well as internal equity.

TCHD is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with a disability.