Tri-City Medical Center

PATIENT APPOINTMENT CLERK

3 weeks ago
ID
2017-6006
FTE Status
Full-Time 1.0
Shift
Day
Cost Center/Dept
7084 - OP Specialty Unit CLN
Work Schedule
0800

Overview

Position Summary:

This position is responsible for accurately scheduling patient appointments in an efficient and timely manner, and for providing outstanding customer service.

 

Major Position Responsibilities:

  • Responsible for accurately and timely scheduling patient appointments with the appropriate information obtained.
  • Answers telephone calls and routine inquires.
  • Processes and documents all calls through the computer system per policy and procedure.
  • Obtains accurate information from the physician/office/patient or institution in order to schedule appointments appropriately.
  • Communicates information in a clear and concise and professional manner at all times.
  • Meets internal and external customer service expectations.  
  • Promotes departmental and clinic continuous quality and performance improvement.
  • Process patient charts/medical records in preparation for clinic/Telemedicine visits (OP Forensics).

Safety and Infection Control Responsibilities

  • Responsible to maintain a safe and clean work environment, including unit based specific safety and infection control requirements.

Qualifications: ESSENTIAL COMPETENCIES, KNOWLEDGE, & EXPERIENCE  

  • Minimum of Two (2) years’ experience scheduling appointments in a medical clinic environment or hospital, required.
  • Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access, required.
  • Excellent, professional and interpersonal skills and the ability to interact well with diverse groups of people, required.
  • Knowledge of basic medical terminology, preferred.
  • Maintains utmost confidentiality, required.
  • Cerner computer charting, preferred.

Education:

  • High school diploma or GED required.

Each new hire candidate who is offered employment must pass a physical evaluation, urine drug screen and pre-employment background checks before starting work.

 

 

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