Operates a multiple-position switchboard, including handling incoming, outgoing and intra-service calls. Communicates information in a clear and concise manner.
Major Position Responsibilities:
Safety and Infection Control Responsibilities
Qualifications: ESSENTIAL COMPETENCIES, KNOWLEDGE, & EXPERIENCE
One year PBX/Call Center experience or telephone customer service experience in a high volume environment, required. Previous experience in a hospital setting, preferred.
Must type accurate, efficient and effective messages on the communications computer system, required.
Ability to answer calls promptly and accurately in a precise clear manner, required.
Excellent, professional and interpersonal skills and the ability to interact well with diverse groups of people, required.
Must possess the ability to sit at a desk extended length of time, required.
Ability to walk on varying surfaces, varying distances and sustained duration, required.
Knowledge of basic medical terminology, preferred.
Maintains utmost confidentiality, required.
Each new hire candidate who is offered employment must pass a physical evaluation, urine drug screen and pre-employment background checks before starting work.