The CSU Program Manager will directly supervise and positively influence the delivery of optimal, safe, quality care and regulatory compliance with all CSU providers, while providing leadership to staff by being an effective resource, role model, mentor and change agent. The CSU Program Manager has 24 hour responsibility and accountability for the delivery of quality care and service for the operational management of the unit. The CSU Program Manager is responsible to evaluate, assess and monitor staff performance and adhere to policy and procedures. This position is responsible for the County of San Diego Crisis Stabilization Program the efficiency, documentation in Cerner and Anasasi, and reporting of program and regulatory metrics.
Major Position Responsibilities:
- Serves as a professional role model, leader, mentor and clinical resource for nursing staff and other members of the healthcare team.
- Evaluate the quality and appropriateness of healthcare delivery.
- Intercede as a patient advocate; coordinate nursing care with other healthcare disciplines and assist in integrating services across the continuum of healthcare.
- Participate in the recruitment, selection, and retention of personnel.
- Oversee the staffing and scheduling personnel.
- Support employee autonomy through a philosophy of shared accountability for nursing practice.
- Advocate for a work environment that minimizes work-related illness and injury.
- Exercise supervisory responsibilities over the staff and provides timely intervention, including disciplining of employees as may be consistent with hospital policy, when infractions are suspected.
- Maintains working knowledge of local health care issue, community and regulatory standards and monitors the department for regulatory compliance, cleanliness, and that optimal patient care is being provided.
Safety and Infection Control Responsibilities
- Responsible to maintain a safe and clean work environment, including unit based specific safety and infection control requirements.
Qualifications: ESSENTIAL COMPETENCIES, KNOWLEDGE, & EXPERIENCE
- Minimum of five years of recent Behavioral Health experience, required.
- Minimum of two years of recent leadership or other management experience, preferred.
- Mental Health Specialty background, required.
- BSN or Bachelor’s in Health related field, required.
- Master’s Degree in Nursing or other Healthcare field, preferred.
- Current BLS, required.
- Non-Violent Crisis Intervention (NVCI) within 60 days of hire, required.
Each new hire candidate who is offered employment must pass a physical evaluation, urine drug screen and pre-employment background checks before starting work.