Tri-City Medical Center

Medical Assistant Front/Back Office-OSNC

1 week ago
ID
2017-6398
FTE Status
Full-Time 1.0
Shift
Day
Cost Center/Dept
7095 - OSNC
Work Schedule
Clinic Hours as Required

Overview

Position Summary:

The Medical Assistant (MA) is a cross trained member of the clinic who works with all health care professionals in delivering high quality patient care. The MA works alongside the Physician or Health Care Practitioner to perform administrative and clinical duties.

The MA also acts as a patient liaison and is instrumental with helping patients fell at ease in the office

 

Duties and Responsibilities:

 

General

  • Maintains the flow of patients through the clinic
  • Obtains patient history to present to the Physician
  • Enters essential information into the Electronic Health Record (EHR) for the physician to access
  • Triages phone calls and responds to messages appropriately and in a timely fashion
  • Maintains a clean and organized work area
  • Enters all government required data including PQRS, MIPS, MACRA & Meaningful Use Information into EHR system
  • Monitors patient portal, Healthloop and EHR messages

Clinical

  • Greets and acknowledges patients in a courteous and helpful manner and escorts them to the exam room
  • Obtains patients’ chief complaint and medical history to present to the Physician
  • Collects vital signs and patient history, collects specimens and performs basic laboratory tests, as directed by physician in addition to other clinical tasks.
  • Prepares patient for the Physician’s exam by properly gowning them and removing bandages/dressings when necessary
  • Assist with setup and cleanup of office procedures; equipment sterilization; medication administration; accurate documentation in electronic health record and medical supply inventory management.
  • Explain treatment procedures, medications, diets, or physicians’ instructions to patients.
  • Contact medical facilities or departments to schedule patients for tests or admission.
  • Escorts patients to the X-Ray department with orders when needed
  • Escorts patients to the cast room to remove/apply casts/splints or fit Durable Medical Equipment (DME) as needed
  • Prepares materials needed for the Physician to perform injections or minor office procedures
  • Assists the Physician in the exam room
  • Has the ability to remove sutures/staples if needed
  • May be asked to transfer patients in/out of their assisted mobility devices i.e.: wheelchairs, scooters, etc.
  • Stocks and cleans exam rooms daily

Administrative

  • Accurately and efficiently enters medical information into the EHR
  • Creates Physician orders, sends them to the appropriate facility or person to be fulfilled and follows up on them
  • Referrals
  • Surgery Orders and Surgery Clearance Forms
  • Medication Prescriptions
  • Physical Therapy
  • Schedules patients on Physicians’ schedule as needed
  • Accurately checks Physicians charge ticket for proper diagnosis, charges, and follow up instructions
  • Submits authorization requests to the Referral Department
  • Any procedures performed in office that are not authorized must be messaged to the Patient Coordinators same day in order to get retro-authorization
  • Navigates the systems to provide Physicians with all documents needed to see the patient
  • X-ray/MRI reports
  • Labs
  • Office Notes
  • Triages phone calls and responds to messages in a timely manner
  • Accurately fills out forms requested by the patient in a timely manner, including, but not limited to: EDD, FMLA, DMV, Home Health, etc.
  • Notifies the Clinical Manager when supplies are needed
  • Submits medication refill requests appropriately with Physician approval
  • Schedules depositions per Physician approval
  • Interviews patient or patients’ representative to obtain necessary personal, financial, and demographic information.
  • Prepares patient record and inputs into computer. Obtains all pertinent signatures, insurance information, and financial data to protect the clinic’s financial reimbursement.
  • Collects and applies co-payments, deductibles, and other payments as needed. Balances daily payment sheets.
  • Processes and documents all calls through the computer system per policy and procedure.
  • Communicates information in a clear and concise and professional manner at all times.
  • Performs additional duties as assigned

 

Safety and Infection Control Responsibilities

Responsible to maintain a safe and clean environment, including department/unit based safety and infection control requirements.

 

ESSENTIAL ORGANIZATIONAL BEHAVIORS

  • Demonstrates behaviors that are consistent with the Medical Center’s Mission and Values and those that reflect the “Seven Standards of Service Excellence”.
  • Performs job responsibilities in an ethical, compliant manner consistent with the Medical Center’s values, policies, procedures and code of conduct.
  • Works well with team members toward a common purpose. Reinforces the efforts and goals of the work group. Supports the team’s decisions, regardless of individual viewpoint.
  • Demonstrates flexibility in schedules and assignments in order to meet the needs of the Work Unit/Department.
  • Utilizes, maintains, and allocates equipment and supplies in a cost effective and efficient manner. Improves productivity through proper time management
  • Seeks feedback from customers and team members in order to identify and improve processes and outcomes.

Qualifications: ESSENTIAL COMPETENCIES, KNOWLEDGE, & EXPERIENCE

  • One to two years of experience as a medical assistant in a clinic, preferred.
  • One to two years of experience scheduling appointments in a medical clinic environment or hospital, preferred.
  • Experience with computer systems required, including web based applications and Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint, required.
  • Excellent, professional and interpersonal skills and the ability to interact well with diverse groups of people, required.
  • Maintains utmost confidentiality, required.
  • Knowledge of medical procedures and basic medical terminology, required.
  • Experience with electronic health records, preferred.
  • Excellent communication skills, required. 

Education:

  • High School diploma or GED, required.

Training/Certifications:

  • Medical Assistant training and/or certificate required within 6 months of hire
  • BLS required upon hire

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