Tri-City Medical Center

Front Desk Receptionist-Check In/Check Out

1 week ago
ID
2017-6403
FTE Status
Full-Time 1.0
Shift
Day
Cost Center/Dept
7095 - OSNC
Work Schedule
Clinic Hours as Required

Overview

 

Position Summary:

The front desk receptionist-Check-in/Check-out provides patients and guests with a positive in-person impression. Works with the practice patients, clinical teams, and business offices on accurately checking in, collecting ID and Insurance Cards, signatures and copay/deductible, balances for the physician, MRI or Physical Therapy visit. The front desk ensures timely patient flow into the back office, reports any delays to the patients and/or physician teams. The front desk/check out will ensure that patient satisfaction goals are met or exceeded.

 

Duties and Responsibilities:

 

Registration

  • Accurately ensures that all visit paperwork is ready at time of visit
  • Verifies, collects and scans patient ID card, insurance ID card into PM/EHR system
  • Collects and scans any needed signatures on financial, HIPAA and arbitration forms
  • Collects co-pay, coinsurance, deductible or balances due
  • Updates all patient demographic information into the Practice Management system
  • Enters all required MACRA measurements onto EHR at the time of arrival
  • Scans front office documents into EHR system and catalogs to patients chart
  • Schedules follow up appointments as necessary
  • Schedules new patient appointments, walk-ins or as needed
  • Coordinates patient pick-up with preferred facilities

Customer Service

  • Uses a friendly voice, speaks clearly and understandably
  • Provides information needed for patient visit including directions to the appointment location/s
  • Strives for maximum patient satisfaction and mentioning on Patient Satisfaction Reports
  • Uses effective communication techniques to engage the patient and welcome them into the practice

End of Day

  • Balances physical cash, check and credit collections
  • Balances against PM reports
  • Turns money into Billing Office at the end of each day

Cross Function

  • Works in collaboration with registration, telephone and clinical personnel
  • During times of high volume or absenteeism, Receptionist may be asked to provide cross coverage for check-in or check-out
  • May assist patient with forms completion in person

Practice Requirements

  • Ensures that patient confidentiality is always protected, both audible and visible
  • HIPAA Notice of Privacy Practices is on display and given to all new patients and then every three years
  • Ensure compliance with all medical practice regulations, such as, but not limited to; HIPAA and OSHA
  • Performs additional duties as assigned

 

Safety and Infection Control Responsibilities

Responsible to maintain a safe and clean environment, including department/unit based safety and infection control requirements.

 

ESSENTIAL ORGANIZATIONAL BEHAVIORS

  • Demonstrates behaviors that are consistent with the Medical Center’s Mission and Values
  • Performs job responsibilities in an ethical, compliant manner consistent with the Medical Center’s values, policies, procedures and code of conduct.
  • Works well with team members toward a common purpose. Reinforces the efforts and goals of the work group. Supports the team’s decisions, regardless of individual viewpoint.
  • Demonstrates flexibility in schedules and assignments in order to meet the needs of the Work Unit/Department.
  • Utilizes, maintains, and allocates equipment and supplies in a cost effective and efficient manner. Improves productivity through proper time management
  • Seeks feedback from customers and team members in order to identify and improve processes and outcomes.

Qualifications: ESSENTIAL COMPETENCIES, KNOWLEDGE & EXPERIENCE

  • Experience with Insurance (HMO, PPO
  • High School Diploma (Required)
  • Front Desk experience
  • Minimum of 1 year of experience in health care
  • Understands insurance verification for new and current patient\
  • Strong background in customer service
  • Competent in the areas of leadership, teamwork and cooperatio
  • Demonstrates strong ethics and a high level of personal and professional integrity
  • Effective communicator at all levels in the organization, with strong oral, written and persuasive skill
  • Bilingual, Preferred
  • BLS Preferred

 

 

 

 

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