In partnership with management, the Medical Assistant Lead is responsible for effective patient and work flow at the site. The Medical Assistant Lead is proficient in front office duties including financial processes as well as possesses knowledge of back office tasks and flow at the sites. This position leads the staff to ensure procedures and tasks are completed correctly and to TCMC standards with specific focus on patient flow and customer service.
Major Position Responsibilities:
Responsible for overall clinic supervision to include but not limited to: assistance with training and ensuring that the site meets annual operational and budget goals.
Leads staff including scheduling and attendance while also being responsible for task functions.
Oversees staff to ensure procedures and tasks are completed correctly and in accordance with TCMC standards with specific focus on customer service and patient flow.
Demonstrates the ability to provide a high level of customer service and to work with patients of all ages with diverse social, economic, and ethnic backgrounds while maintaining confidentiality at all times.
Collects vital signs and patient history, collects specimens and performs basic laboratory tests, as directed by physician in addition to other clinical tasks as needed.
Coordinates patient care as directed by physicians, and following company standards and policies as needed.
Records patient care documentation in the medical record accurately and in a timely manner.
Assist with setup and cleanup of office procedures; equipment sterilization; medication administration; accurate documentation in electronic health record and medical supply inventory management as needed.
Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections, removing sutures, changing dressing on wounds as needed.
Operate electrocardiogram (EKG) or other equipment to administer routine diagnostic tests as needed.
Explain treatment procedures, medications, diets, or physicians’ instructions to patients as needed.
Contact medical facilities or departments to schedule patients for tests or admission.
Responsible for accurately and timely scheduling patient appointments with the appropriate information obtained.
Interviews patient or patients’ representative to obtain necessary personal, financial, and demographic information as needed.
Prepares patient record and inputs into computer. Obtains all pertinent signatures, insurance information, and financial data to protect the clinic’s financial reimbursement.
Answers telephone calls and routine inquires.
Collects and applies co-payments, deductibles, and other payments as needed. Balances daily payment sheets.
Processes and documents all calls through the computer system per policy and procedure.
Communicates information in a clear and concise and professional manner at all times.
Meets internal and external customer service expectations.
Promotes departmental and clinic continuous quality and performance improvement.
Adheres to all medical practice policies and procedures.
Safety and Infection Control Responsibilities
Utilizing safe procedures in infection control, exposure control, equipment, supplies, facility, emergency, safety, fire and disaster plans, adhering to guidelines or standards of practice in the community, the hospital and all current wound center policies and procedures.
Adhering to guidelines or standards of practice in the community, associate hospital and all current wound center policies and procedures.
Demonstrating consistent use of OSHA guidelines and Standard/Universal Precautions and proper body mechanics.
Qualifications: ESSENTIAL COMPETENCIES, KNOWLEDGE, & EXPERIENCE
Minimum of 1 year lead or supervisory experience, preferred.
Minimum of 2 years healthcare experience, required. Healthcare clinic, preferred.
Demonstrated excellent ability to lead and motivate a team and successfully hold them accountable.
Experience with computer systems required, including web based applications and Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint, preferred.
Excellent, professional and interpersonal skills and the ability to interact well with diverse groups of people, required.
Maintains utmost confidentiality, required.
Knowledge of medical procedures and basic medical terminology, required.
Experience with electronic health records required.
Excellent communication skills, required.
Proven superb interpersonal skills to effectively communicate and approach customers, employees, physicians and management in a tactful manner.
Proven ability to assess and manage work flow using sound judgment and problem solving skills to identify areas for improvement and implement change.
Established success in maintaining composure when confronted with fast-paced and stressful situations.
Essential Organizational Behaviors
Demonstrates behaviors that are consistent with the Medical Center's Mission and Values
Performs job responsibilities in an ethical, compliant manner consistent with the Medical Center's values, policies, procedures, and code of conduct.
Works well with team members toward a common purpose. Reinforces the efforts and goals of the work group. Supports the team's decisions regardless of individual viewpoint.
Demonstrates flexibility in schedules and assignments in order to meet the needs of the Work Unit/Department.
Utilizes, maintains, and allocates equipment and supplies in a cost-effective and efficient manner. Improves productivity through proper time management.
Seeks feedback from customers and team members in order to identify and improve processes and outcomes.
Each new hire candidate who is offered employment must pass a physical evaluation, urine drug screen and pre-employment background checks before starting work.