The Physical Therapy Front Desk Receptionist greets each patient in a warm, professional manner as they enter the clinic. Gives appropriate forms to new patients and updates forms as necessary for established patients. Collects patient co-payments and any past due balance at check in; enforces office financial policies. Scans patient’s insurance card and identification card. Makes patient appointments in a timely manner. Maintains therapist schedules to ensure that all slots are full. Completes registration process when patient arrives for appointment. Verifies benefits and eligibility; obtains authorizations for treatment. Serves as a liaison between the patient and medical support staff. Files and scans charts as necessary. Takes messages appropriately.
Duties and Responsibilities:
Manages the flow of patients to ensure that therapists avoid excessive waiting time
Answers phones, schedules appointments, verifies benefits and obtains prior authorizations
Obtains demographic patient information for the medical record, including address, responsible party, emergency contacts, phone numbers, employer and billing information
Assembles and prepares charts for use by therapists
Maintains an accurate filing and labeling system so that medical charts can be easily retrieved
Inputs each patient’s clinic visits into the billing system
Ensures that all charge tickets are completed with appropriate information
Ensure that all clinic forms are in adequate supply
Ensures that waiting area and front office are need and presentable
Communicates with Director regarding issues that may affect the effectiveness, efficiency of patient care
Implements and enforces financial policies, including collection of co-pays and balances
Promotes excellent personal relations and communication with all patients and members of the clinic staff
Files all paper in charts and scans chart into document manager
Performs miscellaneous job related duties as assigned
Makes every attempt to reduce expense & maximizes productive & revenue
Onboarding and training of new Front Desk Receptionists
Safety and Infection Control Responsibilities
Responsible to maintain a safe and clean environment, including department/unit based safety and infection control requirements.
ESSENTIAL ORGANIZATIONAL BEHAVIORS
Demonstrates behaviors that are consistent with the Medical Center’s Mission and Values and those that reflect the “Seven Standards of Service Excellence”.
Performs job responsibilities in an ethical, compliant manner consistent with the Medical Center’s values, policies, procedures and code of conduct.
Works well with team members toward a common purpose. Reinforces the efforts and goals of the work group. Supports the team’s decisions, regardless of individual viewpoint.
Demonstrates flexibility in schedules and assignments in order to meet the needs of the Work Unit/Department.
Utilizes, maintains, and allocates equipment and supplies in a cost effective and efficient manner. Improves productivity through proper time management
Seeks feedback from customers and team members in order to identify and improve processes and outcomes.
Qualifications: COMPETENCIES, KNOWLEDGE & EXPERIENCE
- High School Diploma (Required): Prefer a 2-4 business degree or graduate from medical receptionist program
Knowledge of medical office procedures; including scheduling, verifying benefits, obtaining authorizations
Ability to schedule patients; minimizing holes in the schedules
Working Knowledge on report preparation, correspondence using correct grammar, spelling and punctuation
Working Knowledge of how to competently use Microsoft Office
Answers phones in a pleasant manner, obtaining necessary information for messages on appropriate forms
Maintains and accurate filing system and labeling system so that medical charts can easily be retrieved
Able to enforce financial policies such as collecting co-pays and balances
Demonstrates positive attitude in support of necessary change
Able to perform weekly chart audits for expired authorizations, prescriptions and absenteeism
Able to read, understand and follow oral and written instruction
Ability to establish and maintain effective relationships with patients, employees and the public
Prior experience working in a similar setting preferred
Exceptional skills in organization and communication with health care providers and patients