The Rehabilitation Aide is responsible for following supervisor’s instructions involving patient care, organization and clean-up of treatment areas, and office duties, as needed
Duties and Responsibilities:
Assists patients, as needed, to and from treatment areas
Promotes excellent personal relations and communication with all members of the clinic staff
Assists with the treatment as directed by the Physical Therapist and as allowed in the State Practice Act
Prioritizes work activities based on clinic demands to complete assignments within designated timeframes with little to no supervision
Communicates with superior and other health care interdisciplinary team members regarding patient’s response to treatment
Keeps treatment areas clean and organized
Files charts, helps with copying and printing home exercise programs and provides other office support, as needed
Attends departmental, and other meetings as requested
Maintains confidentiality of patient information
Follows clinical policies and procedures
Maintains adequate supply inventory and organizes treatment area
Cleans equipment, changes linens where applicable between patients
Covers Front Desk as needed
Operating Washer Dryer and folding linen
Answers telephones, takes messages and assists with patients at the front desk
Demonstrates effective communication methods, either written, verbal, non-verbal or electronic
Follows up with front office related issues using the appropriate chain of command. Has a positive influence on others.
Listens to and acknowledges the concerns of patients and co-workers. Communicates effectively with patients and co-workers, exchanging information and opinions constructively. Treats all patients with respect.
Is punctual for shift. Fills out timecard correctly, obtaining authorization for overtime and schedule changes from supervisor. Observes policies regarding break/meals, time off and calling in sick
Demonstrates behavior that protects the safety of self/others and of the physical plant and equipment. Follows policy when accidents occur
Acknowledges patients immediately when they approach the desk. Makes frequent contact with waiting patients. Demonstrates willingness and ability to go the “extra mile” in meeting customer needs. Represents the clinic professionally
Performs Miscellaneous job related duties as assigned
Onboarding and training of new rehab aides
Collects copays, schedules/reschedules patients and makes appointment reminder phone calls
Makes every attempt to reduce expense & maximizes productive & revenue
Safety and Infection Control Responsibilities
ESSENTIAL ORGANIZATIONAL BEHAVIORS
Demonstrates behaviors that are consistent with the Medical Center’s Mission and Values and those that reflect the “Seven Standards of Service Excellence”.
Performs job responsibilities in an ethical, compliant manner consistent with the Medical Center’s values, policies, procedures and code of conduct.
Works well with team members toward a common purpose. Reinforces the efforts and goals of the work group. Supports the team’s decisions, regardless of individual viewpoint.
Demonstrates flexibility in schedules and assignments in order to meet the needs of the Work Unit/Department.
Utilizes, maintains, and allocates equipment and supplies in a cost effective and efficient manner. Improves productivity through proper time management
Seeks feedback from customers and team members in order to identify and improve processes and outcomes.
Qualifications: COMPETENCIES, KNOWLEDGE & EXPERIENCE
High School Diploma required
Prior anatomy or physiology coursework preferred
Prefer at least 6 months experience in the medical or physical therapy field
Completion of on-the-job orientation and training program as a Physical Therapy Aide
Working knowledge of Microsoft Office
Knowledge of medical terminology desirable
BLS Certification, required
Each new hire candidate who is offered employment must pass a physical evaluation, urine drug screen and pre-employment background checks before starting work.