Tri-City Medical Center

  • Rehabilitation Aide - OSNC

    Posted Date 6 months ago(5/17/2018 12:32 PM)
    FTE Status
    Full-Time 1.0
    Cost Center/Dept
    7095 - OSNC
    Work Schedule
  • Overview

    Position Summary:

    The Rehabilitation Aide is responsible for following supervisor’s instructions involving patient care, organization and clean-up of treatment areas, and office duties, as needed


    Duties and Responsibilities:

    • Assists patients, as needed, to and from treatment areas
    • Promotes excellent personal relations and communication with all members of the clinic staff
    • Assists with the treatment as directed by the Physical Therapist and as allowed in the State Practice Act
    • Prioritizes work activities based on clinic demands to complete assignments within designated timeframes with little to no supervision
    • Communicates with superior and other health care interdisciplinary team members regarding patient’s response to treatment
    • Keeps treatment areas clean and organized
    • Files charts, helps with copying and printing home exercise programs and provides other office support, as needed
    • Attends departmental, and other meetings as requested
    • Maintains confidentiality of patient information
    • Follows clinical policies and procedures
    • Maintains adequate supply inventory and organizes treatment area
    • Cleans equipment, changes linens where applicable between patients
    • Covers Front Desk as needed
    • Operating Washer Dryer and folding linen
    • Answers telephones, takes messages and assists with patients at the front desk
    • Demonstrates effective communication methods, either written, verbal, non-verbal or electronic
    • Follows up with front office related issues using the appropriate chain of command. Has a positive influence on others.
    • Listens to and acknowledges the concerns of patients and co-workers. Communicates effectively with patients and co-workers, exchanging information and opinions constructively.  Treats all patients with respect.
    • Is punctual for shift. Fills out timecard correctly, obtaining authorization for overtime and schedule changes from supervisor.  Observes policies regarding break/meals, time off and calling in sick
    • Demonstrates behavior that protects the safety of self/others and of the physical plant and equipment. Follows policy when accidents occur
    • Acknowledges patients immediately when they approach the desk. Makes frequent contact with waiting patients.  Demonstrates willingness and ability to go the “extra mile” in meeting customer needs.  Represents the clinic professionally
    • Performs Miscellaneous job related duties as assigned
    • Onboarding and training of new rehab aides
    • Collects copays, schedules/reschedules patients and makes appointment reminder phone calls
    • Makes every attempt to reduce expense & maximizes productive & revenue

    Safety and Infection Control Responsibilities

    • Responsible to maintain a safe and clean environment, including department/unit based safety and infection control requirements.



    • Demonstrates behaviors that are consistent with the Medical Center’s Mission and Values and those that reflect the “Seven Standards of Service Excellence”.
    • Performs job responsibilities in an ethical, compliant manner consistent with the Medical Center’s values, policies, procedures and code of conduct.
    • Works well with team members toward a common purpose. Reinforces the efforts and goals of the work group. Supports the team’s decisions, regardless of individual viewpoint.
    • Demonstrates flexibility in schedules and assignments in order to meet the needs of the Work Unit/Department.
    • Utilizes, maintains, and allocates equipment and supplies in a cost effective and efficient manner. Improves productivity through proper time management
    • Seeks feedback from customers and team members in order to identify and improve processes and outcomes.


    • High School Diploma required
    • Prior anatomy or physiology coursework preferred
    • Prefer at least 6 months experience in the medical or physical therapy field
    • Completion of on-the-job orientation and training program as a Physical Therapy Aide
    • Working knowledge of Microsoft Office
    • Knowledge of medical terminology desirable
    • BLS Certification, required

    Each new hire candidate who is offered employment must pass a physical evaluation, urine drug screen and pre-employment background checks before starting work.


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