The Medical Assistant (MA) is a cross trained member of the clinic who works with all health care professionals in delivering high quality patient care. The MA works alongside the Physician or Health Care Practitioner to perform administrative and clinical duties.
The MA also acts as a patient liaison and is instrumental with helping patients fell at ease in the office
Duties and Responsibilities:
Maintains the flow of patients through the clinic
Obtains patient history to present to the Physician
Enters essential information into the Electronic Health Record (EHR) for the physician to access
Triages phone calls and responds to messages appropriately and in a timely fashion
Maintains a clean and organized work area
Enters all government required data including PQRS, MIPS, MACRA & Meaningful Use Information into EHR system
Monitors patient portal, Healthloop and EHR messages
Greets and acknowledges patients in a courteous and helpful manner and escorts them to the exam room
Obtains patients’ chief complaint and medical history to present to the Physician
Collects vital signs and patient history, collects specimens and performs basic laboratory tests, as directed by physician in addition to other clinical tasks.
Prepares patient for the Physician’s exam by properly gowning them and removing bandages/dressings when necessary
Assist with setup and cleanup of office procedures; equipment sterilization; medication administration; accurate documentation in electronic health record and medical supply inventory management.
Explain treatment procedures, medications, diets, or physicians’ instructions to patients.
Contact medical facilities or departments to schedule patients for tests or admission.
Escorts patients to the X-Ray department with orders when needed
Escorts patients to the cast room to remove/apply casts/splints or fit Durable Medical Equipment (DME) as needed
Prepares materials needed for the Physician to perform injections or minor office procedures
Assists the Physician in the exam room
Has the ability to remove sutures/staples if needed
May be asked to transfer patients in/out of their assisted mobility devices i.e.: wheelchairs, scooters, etc.
Stocks and cleans exam rooms daily
Accurately and efficiently enters medical information into the EHR
Creates Physician orders, sends them to the appropriate facility or person to be fulfilled and follows up on them
Surgery Orders and Surgery Clearance Forms
Schedules patients on Physicians’ schedule as needed
Accurately checks Physicians charge ticket for proper diagnosis, charges, and follow up instructions
Submits authorization requests to the Referral Department
Any procedures performed in office that are not authorized must be messaged to the Patient Coordinators same day in order to get retro-authorization
Navigates the systems to provide Physicians with all documents needed to see the patient
Triages phone calls and responds to messages in a timely manner
Accurately fills out forms requested by the patient in a timely manner, including, but not limited to: EDD, FMLA, DMV, Home Health, etc.
Notifies the Clinical Manager when supplies are needed
Submits medication refill requests appropriately with Physician approval
Schedules depositions per Physician approval
Interviews patient or patients’ representative to obtain necessary personal, financial, and demographic information.
Prepares patient record and inputs into computer. Obtains all pertinent signatures, insurance information, and financial data to protect the clinic’s financial reimbursement.
Collects and applies co-payments, deductibles, and other payments as needed. Balances daily payment sheets.
Processes and documents all calls through the computer system per policy and procedure.
Communicates information in a clear and concise and professional manner at all times.
Performs additional duties as assigned
Safety and Infection Control Responsibilities
Responsible to maintain a safe and clean environment, including department/unit based safety and infection control requirements.
ESSENTIAL ORGANIZATIONAL BEHAVIORS
Demonstrates behaviors that are consistent with the Medical Center’s Mission and Values and those that reflect the “Seven Standards of Service Excellence”.
Performs job responsibilities in an ethical, compliant manner consistent with the Medical Center’s values, policies, procedures and code of conduct.
Works well with team members toward a common purpose. Reinforces the efforts and goals of the work group. Supports the team’s decisions, regardless of individual viewpoint.
Demonstrates flexibility in schedules and assignments in order to meet the needs of the Work Unit/Department.
Utilizes, maintains, and allocates equipment and supplies in a cost effective and efficient manner. Improves productivity through proper time management
Seeks feedback from customers and team members in order to identify and improve processes and outcomes.
Qualifications: ESSENTIAL COMPETENCIES, KNOWLEDGE, & EXPERIENCE
One to two years of experience as a medical assistant in a clinic, preferred.
One to two years of experience scheduling appointments in a medical clinic environment or hospital, preferred.
Experience with computer systems required, including web based applications and Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint, required.
Excellent, professional and interpersonal skills and the ability to interact well with diverse groups of people, required.
Maintains utmost confidentiality, required.
Knowledge of medical procedures and basic medical terminology, required.
Experience with electronic health records, preferred.
Excellent communication skills, required.