Tri-City Medical Center


    Posted Date 5 months ago(10/4/2018 12:15 PM)
    FTE Status
    PD .2
    Cost Center/Dept
    8360 - Social Services
    Work Schedule
    8:30 am - 5 pm, Monday-Friday, Saturdays & Sundays, work at least two weekend days/month
  • Overview

    Position Summary:  


    The Social Service Case Manager II is a practitioner who is expected to operate as a team member, as well as independently and is an integral part of the Discharge Planning/Case Management team.  They should have the ability to function as an expert practitioner, educator and consultant to achieve/facilitate maximum benefit from health care services to high-risk populations.  This would include but is not limited to assessments and discharge planning of high risk/dependent populations; mandated reporting; crisis intervention; therapeutic intervention; and information and referral to improve patient outcomes.


    Major Position Responsibilities:   

    • Required to cover 24-hour call coverage on an as determined schedule.
    • Provides and implements discharge planning services to a varied population including high-risk patients.
    • Performs therapeutic interventions in assisting patients and families in accepting and adjusting to their illness and course of treatment.
    • Responsible for mandated reporting laws which include but may not be limited to APS, CPS, Domestic Violence, Violent Injury, and Tarasoff reporting.
    • Provides crisis intervention and supportive counseling during hospitalization.
    • Works closely with Case Managers and outside agencies with discharge planning.
    • Assesses and utilizes appropriate community resources to transition patient to the community.  Provides education to the patient/family regarding:
      • Impact of psychosocial stressors on health and recovery and how to decrease negative impact and increase positive outcomes.
      • Utilization of support systems and community resources to maximize and/or support positive therapeutic outcomes.
    • Provides education to staff, both formally and informally regarding psychosocial issues as they relate to patient outcome as well as community resources to assist with post discharge care.
    • Communicates clinical assessment information appropriately via progress notes, verbal exchanges with nursing, physicians and other healthcare professionals.
    • Works on individual clinical projects as assigned.

    Policy/Patient Advocacy

      • Demonstrates awareness of hospital and department policies assures compliance with and uses these as a basis for decision making for clinical issues.
      • The Social Service Case Manager (II only) may also provide supervision to MSW student interns and training of new hires.
      • Participates in hospital wide performance improvement.

    Performance Improvement

    • Participates in hospital wide performance improvement.


    • Demonstrates flexibility regarding staffing patterns and resolution of conflicts related to staffing decisions.

    Self Growth

    • Demonstrates awareness of self-learning needs and seeks ways to meet these in order to maintain current competency and respond to new clinical demands.


    • Develops and maintains effective communication mechanisms with staff, physicians, patients/families and other departments.

    Problem Solving

    • Demonstrates independent and effective clinical decision making ability via problem identification/solving skills.

    Emergency Situations

    • Performs efficiently in emergency situations following established policies and procedures, informing appropriate persons and documenting events.


    • Non LCSW licensed staff must attend weekly supervision (group or individual).
    • Attends monthly staff meetings.
    • Attends Patient rounding/family conferences.
    • Attends any community meetings as appropriate.   

    Safety and Infection Control Responsibilities:

    • Responsible to maintain a safe and clean work environment, including unit based specific safety and infection control requirements.   


    • Acute hospital experience preferred for Social Services Case Manager II.
    • Demonstrates advanced knowledge of the principles and practice of social work required.
    • Ability to utilize a variety of casework and discharge planning skills with individuals, families, groups and systems.
    • Must be knowledgeable of Erikson’s developmental stages and age specific behaviors required.
    • Must have a good understanding of community health, mental health and social agencies required.
    • Must adhere to the National Association of Social Worker’s Code of Ethics required.
    • Ability to communicate effectively in both written and verbal form required.
    • Intermediate skills in MS Office (Word, Outlook, Excel) required.
    • Hospital wide and unit specific competencies.   


    • Bachelors Degree from an Accredited School of Social Work required (Social Services Case Manager I only)
    • Master’s Degree from an Accredited School of Social Work required (Social Services Case Manager II only)


    • SS CM I - No License requirements
    • SS CM II - LCSW, preferred.

    Each new hire candidate who is offered employment must pass a physical evaluation, urine drug screen and pre-employment background checks before starting work.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed