Tri-City Medical Center


    Posted Date 7 days ago(2/13/2019 3:09 PM)
    FTE Status
    Full-Time 1.0
    Cost Center/Dept
    8480 - Information Systems
    Work Schedule
  • Overview

    Position Summary:


    Provides first-line support to IT customers; including, but not limited to hospital staff, physicians and patients. 


      Major Position Responsibilities:

    • Respond to IT support calls, tickets and e-mails. Prioritize, troubleshoot and resolve hardware/software, telecom and network issues and escalate if needed.
    • Interact with end users to gather information about problems and work through necessary diagnostics to analyze and resolve problems.
    • Perform installs, upgrades and moves of IT equipment.
    • Configure new PCs, laptops, phones and peripheral equipment.
    • Carry out IT related tasks as assigned.
    • Participate in on-call coverage on a rotational schedule.
    • Remains current on technology, products and methods by obtaining new information via classes, subscriptions, seminars, etc.
    • Communicates trends, resolved problems and delays.
    • Fosters positive, interpersonal relationships and professional image by adhering to service standards with internal and external customers.

    Safety and Infection Control Responsibilities 

    • Responsible to maintain a safe and clean work environment, including unit based specific safety and infection control requirements


    • Experience working on Windows Active Directory, required .
    • Working knowledge of Microsoft SCCM, preferred.
    • Working knowledge of Microsoft Exchange, required.
    • Proficient in MS Office and Outlook, required.
    • Good understanding of basic Networking concepts (TCP/IP), OSI model, required.
    • Basic understanding of server/client infrastructure, required.
    • Familiar with Virtualization, VDI and thin client environments, required.
    • Familiar with enterprise Anti-virus solutions, required.
    • Excellent interpersonal skills and the ability to interact with diverse groups of people, required.



    • High School diploma or GED, required. 
    • Microsoft Certified Desktop Support Technician or equivalent combination of education and experience, required.


    • A+ certifications, MCITP or CCENT, preferred.



    Each new hire candidate who is offered employment must pass a physical evaluation, urine drug screen and pre-employment background checks before starting work.


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